F.A.Q.

Need help with your order or have a question about one of our products?

Please get in touch with our support team via info@uykum.nl.

Where do you ship to?

We offer free worldwide shipping!

Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.

How long does it take to get my products?

Please allow the following delivery times:

Processing Time:1 day

Express Shipping:(3-5 days)

*No additional import duties or tariffs will be charged.

How can I track my order?

After we process your order, you will receive a tracking-number. With this number you can track the status of your order.

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover issues that are not attributable to a manufacturer defects.

Which Payment Methods Do You Accept?

We accept a variety of payment methods to make your shopping experience seamless.

This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through PayPal, Ideal,Klarna,Apple Pay, and Google Pay.

For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

Do I have to pay import duties and tax?

No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.

Can I return my order?

All returns must be postmarked within fourteen (14) days of the delivery.

All returned items must be in new and unused condition, in the original packaging. See our return policy for more info

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.